Acceptable Use Policy

bigCDN customers must use our network and services in a lawful manner that is consistent with our published AUP and other guidelines. Without limitation, no customer may provide access to the bigCDN network or services to any third party without our express written consent.

The Details

The bigCDN acceptable use policy (“AUP”) specifies the guidelines for the use of our network, software and all other services provided by bigCDN for customers, partners, and all other users of the our network and services. bigCDN reserves the right to make changes or updates to this AUP. If we do, we will update this page to reflect those changes.

Customer Content Responsibility

bigCDN is in no way responsible for any customer content delivered or stored on our network, nor do we monitor customer content for legality or other purposes. bigCDN customers are solely responsible for the content that is delivered, stored, or otherwise made available on the Internet using our network and services. Customers are solely responsible for ensuring that all their content abides by applicable laws. Customer is also responsible for maintaining a copy of their content, even if customer content is also stored on bigCDN owned and maintained equipment.

Illegal Use

bigCDN’s network and services can only be used for legal purposes. The transmission, storage, or distribution of content that is in violation of any applicable domestic or foreign law or regulation is strictly prohibited. Furthermore, the bigCDN services may not be used to distribute, store, or transmit any virus, Trojan horse, worm, or any other content that may be harmful to the bigCDN network, equipment, or to other users. Customers may not use the bigCDN network or services to store or distribute content that is in any way fraudulent or misleading, for the purposes of deceptive advertising, or for the purposing of promoting deceptive products or services.

Intellectual Property

bigCDN prohibits the use of our network or services to store, distribute, reference domain names, or make any other use of any material protected by trademark, copyright, patent, or other intellectual property right without proper authorization.

Email, Spam, and Usenet

We explicitly prohibit customers or other parties from using the bigCDN network to send bulk unsolicited commercial email (“spam”) or to make multiple Usenet (newsgroup) postings. We also prohibit customers or other parties from using a third-party network not under our control for the purposes of sending spam or multiple Usenet postings that advertise or refer recipients of the spam or Usenet posting to any content that is stored, delivered, or otherwise made available on our network. Furthermore, we prohibit the sending of email messages with forged header information or messages that otherwise indicate that bigCDN was involved in the transmission of such material.

Network and System Security Violations

Network and system security violations are prohibited by bigCDN, and we reserve the right to pursue criminal and/or civil charges and/or work in conjunction with legal authorities in relation to any such violation. Examples of such violations are, but not limited to, the following:

  • Unauthorized access of networks, data, servers, databases, etc. that customer does not have permission to access.
  • Any attempt to test, probe, or scan any bigCDN system or network (or use the our network or systems for the purposes of such tests) in order to ascertain vulnerability, or any attempt to breach security or authentication measures without authorization.
  • Unauthorized monitoring of traffic or data on any network or system without authorization from the owner of such network or system
  • Any attempt to interfere or disrupt any service or network by using the following, but not limited to, methods: flooding, mail-bombing, denial of service attacks, or any other deliberate attempts to overload a system
  • The forging of any TCP-IP packet headers or any part of the header information in newsgroup posting or emails
  • Any usage or attempted usage of services for which customer is not authorized to use

Reporting AUP Violations and bigCDN Remedies

It is the customer’s responsibility to immediately take action to prevent any known or suspected AUP violations and immediately report the violation to bigCDN. Should we become aware of any violation as solely determined by bigCDN, we reserve the right to block access to any content, suspend or terminate any affected service, or take any other action we deem appropriate. While we will attempt to provide notice to customers of such actions, we reserve the right to suspend or terminate a service immediately without notice if bigCDN, at its sole discretion, determines that the violation is harming bigCDN’s service, network, customers, or users. We will not be liable for any damages of any nature that may result from a violation of this AUP, and our customers indemnify bigCDN against any and all damages that may arise from a violation of this AUP by customer or customer’s users.

Complaints or reports of a violation of this AUP must be sent to

Digital Millennium Copyright Act (DMCA)

In accordance with all applicable laws, bigCDN Networks respects the intellectual property rights of its customers, suppliers, partners, end users and third parties. Without limiting our rights and remedies hereunder, bigCDN Networks complies with all aspects of the Digital Millennium Copyright Act (42 USC 512) (“DMCA”) and maintains and enforces a policy whereby it will terminate services to any end user guilty of repeat infringement.

A more detailed description of our policies regarding the Digital Millennium Copyright Act (DMCA) is available here.

Please direct all questions concerning our DMCA policy to

Thank you for your interest in our services and our codes of conduct.

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